Terms & Conditions
This web site is owned and operated by The Paper Parlour who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
The Paper Parlour
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Visa Debit, Visa Electron, MasterCard, Maestro, American Express and Solo cards all via Paypal. You do not have to have a Paypal account in order to make a purchase as you can do one off payments usings the secure server. When you checkout Paypal will provide an option to pay for non-Paypal customers. When you initially go through to the payment page and it asks you to log in you can scroll to the bottom of the page and it has a link called Pay with a debit or credit card which you can click on. The Paypal site and payment system is 100% secure and has the pad lock sign in the search bar to assure you of this.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Shipping And Handling
All orders are shipped as soon as possible subject to payment card authorisation and stock availability. We always ship new orders the next business day following the receipt of an order.
- Standard UK Delivery is either £2.80 or £5.20 per order and will arrive in 3-5 working days.
If your order is light, the delivery cost will be £2.80. The delivery cost for all other standard UK orders will be £5.20
- First Class Delivery is either £3.30 or £5.65 and will arrive in 1-3 working days.
If your order is light, the delivery cost will be £3.30. The delivery cost for all other standard UK orders will be £5.65
- Small Items: Standard UK Delivery is £1.19
First Class Delivery is £1.26
- Small Items: 2nd Class Signed For UK Delivery is £2.29
First Class Signed For Delivery is £2.36
- FREE Super Saver Delivery is applied on orders over £50.00 and will arrive in 3-5 working days.
We offer a Free Super Saver Delivery option on all orders over £50.00 which are being delivered to an address within the United Kingdom, Channel Islands, Isle of Man or BFPO addresses. We aim to deliver orders placed with our Super Saver Delivery option within 3-5 days. If you are wanting your super saver delivery earlier please e-mail us. We aim to deliver orders placed with our First Class option within 1-3 days.
Deliveries to remote areas of Scotland, Northern Ireland, the Channel Islands and other offshore locations may take additional time for delivery.
You can choose to have your order delivered to an alternate address during the delivery process. This address should also have a UK postal code. We reserve the right to refuse to deliver to an address other than the registered address of your payment card if the address is not secure - eg. a communal postal address. We do not deliver to PO Box numbers.
Europe & Worldwide Delivery
We offer fast delivery to a wide range of global destinations.
Deliveries to non-UK addresses are sent by Royal Mail. You can chose from either the International Standard or International Tracked Service. Please note the International Tracked service is always at least £5.00 more expensive than the Standard service but will also cover you for loss and damage. These charges only include delivery; therefore non-EU customers will be responsible for import duties and local taxes.
Delivery period will depend on local postal services, but will typically take from 7-14 days from placing your order. If you have any queries or concerns when placing your order please contact us at firstname.lastname@example.org.
Items not In Stock
In the unlikely event items from an order are not available from stock we will despatch all available items and contact you to confirm when remaining items will be fulfilled. If orders are split you will only pay a single delivery charge where applicable.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All orders are inclusive of VAT. Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
The Paper Parlour
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund minus the delivery fee. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. We do not refund postage charges incurred in returning your item unless you are returning the item because we sent you an item incorrectly or it is faulty. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
If your item is not faulty it must be returned 'as new' with all packaging intact for a full refund minus the delivery charge. We are unable to accept items for return once they have been opened or used.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Returning an item
To return an item please package it carefully, pay the postage costs and pack a copy of your original invoice details. Items are your responsibility until received by us so we recommend you use a recorded delivery service. If a return is the result of our mistake we will also refund your return postage charges.
If you don't have your original invoice to hand please write your order number and email address clearly on a separate piece of paper and include this with your return so that we can trace your original order.
Please send all returns to:
The Paper Parlour
11 Belmont Farm
Cancelling an order
If you wish to cancel an order which has not yet been dispatched please contact us via email straight away email@example.com